Restaurant Operations Lead

Options Salad & Subs – Duncan, BC
Small-location fast-casual restaurant (Jan 2025 – closure)

Managed all daily operations, primarily as sole on-site employee after initial support period.

• Handled end-to-end functions: food prep, customer service, opening/closing, cleaning, equipment operation
• Managed inventory ordering, stock rotation, storage, quality checks, waste control
• Enforced food safety, sanitation, health compliance standards
• Operated POS, processed payments, daily cash reconciliation, accurate records
• Prepared menu items to brand standards; managed peak service independently
• Provided professional customer service, resolved issues, built rapport
• Coordinated suppliers, monitored quality, adjusted prep as needed
• Maintained clean, organized, inspection-ready location
• Supported business challenges and responsible closure

Kitchen Manager

Freedoms Door – Kelowna, BC (2017–2021)

• Performed full food preparation to serve nutritious meals for up to 60 people daily
• Managed complete kitchen inventory; created up to 3 shopping lists daily and coordinated runners
• Supervised and directed 2 volunteers per shift, ensuring smooth workflow and timely service
• Maintained exceptionally clean, safe, and efficient kitchen environment
• Served diverse customers with compassion and professionalism
• Handled customer concerns safely, tactfully, and empathetically

Kitchen Helper

Rose’s Pub – Kelowna, BC (2015–2017)

• Performed dishwashing and general kitchen cleaning duties in a high-volume pub setting
• Assisted with food preparation tasks to support fast-paced service
• Maintained sanitary workstations and contributed to overall kitchen organization

Printing Press Helper

Sonoco Flexible Packaging – Richmond, BC (2006–2007)

• Maintained proper viscosity and consistency of inks through testing and adjustments
• Performed ongoing quality assurance checks on printed materials
• Loaded and unloaded printing press materials safely and efficiently
• Operated hoists and pallet jacks to move heavy ink containers and supplies